Frequently Asked Questions

IPTV (Internet Protocol Television) delivers live TV channels and on-demand video over the internet instead of cable or satellite. You connect through an app on your device using your M3U URL or Xtream Codes credentials, and stream directly from our servers.

Unlike Netflix, we offer live TV — sports, news, and 20,000+ channels from around the world — along with a full on-demand library. Unlike cable, there's no equipment to install, no contracts, and you pay a fraction of the price.

20,000+ live channels covering sports (NFL, NBA, NHL, Premier League, UFC), premium channels (HBO, Showtime, ESPN), international packages, news (CNN, BBC, Fox News), kids' content, and channels in multiple languages.

Yes — every plan includes access to our full VOD library with thousands of movies and series, including recent releases and classic titles.

We offer SD, HD (720p), Full HD (1080p), and some 4K streams depending on the channel. We recommend a minimum 25 Mbps connection for HD, and 50 Mbps or faster for 4K streams.

Yes. A VPN is not required. You may optionally use one for privacy or if your ISP throttles streaming traffic, but the service works without one.

No contracts. Subscribe month-to-month or save by choosing the 6-month or 12-month plan. Cancel anytime — no penalties.

Each subscription includes 1 simultaneous connection. Add an Extra Connection for $5/month to stream on a second device with its own unique credentials.

IPTV as a technology is legal. TheStreamPlug operates in a legal grey area — the content streams come from third parties. You are responsible for ensuring IPTV streaming is permitted under your local laws. We recommend checking regulations in your country.

Yes. We collect only what's necessary (name, email, payment info via third-party processors). Data is encrypted in transit via HTTPS and never sold. See our Privacy Policy for full details.

A VPN is not required but can add a layer of privacy and help if your ISP throttles streaming traffic. If you use one, choose a server close to your location for best performance.

Three plans: Monthly ($15/month), 6 months ($85 billed upfront — $14.17/month), and 12 months ($150 billed upfront — $12.50/month). All plans include the same channels and features.

Yes — create an account and order the 24-hour trial. One trial per account. Full access to all channels and VOD during the trial.

We accept credit cards, debit cards, and cryptocurrency (Bitcoin and Litecoin).

Due to the digital nature of the service, we do not offer refunds after credentials have been delivered. We offer a free 24-hour trial so you can test the service before committing.

No. Subscriptions do not auto-renew. You'll receive reminder emails before expiry and must manually renew.

A second simultaneous stream on its own unique credentials for $5/month. Requires an active TheStreamPlug subscription.

Fire TV Stick, Android phones and tablets, iPhones and iPads, Apple TV, Samsung and LG Smart TVs, Windows and Mac, Android TV boxes, MAG boxes, and any device running an IPTV app with M3U or Xtream Codes support.

No special equipment is required. A Fire TV Stick (~$30–50) is our top recommendation for standard TVs — it's easy to set up and runs TiViMate, our recommended app.

Credentials are emailed within seconds of payment confirmation for card payments. Cryptocurrency payments activate after network confirmations (typically a few minutes).

TiViMate for Fire TV Stick, Android TV, and Android devices. IPTV Smarters Pro for iOS. GSE Smart IPTV as an alternative on iPhone/iPad. Your welcome email includes setup guides for all major apps.

You can install the app and add your credentials on multiple devices, but only one device can stream at a time. To watch on two devices simultaneously, add an Extra Connection ($5/month).

Yes. Log into billing.thestreamplug.xyz, navigate to My Services, and you can switch plans. Contact support if you need help switching mid-cycle.

Open a ticket at billing.thestreamplug.xyz/support or join our Discord server. Discord is fastest for quick questions.

Discord typically within a few hours. Support tickets within 24 hours.

Our support team is based in Canada.

Yes — our Discord community has hundreds of members sharing setup tips, troubleshooting advice, and recommendations.