Legal
Privacy Policy
Last updated: June 2026
TheStreamPlug ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our website and subscription service.
By using our Service, you agree to the collection and use of information as described in this policy.
1. Information We Collect
We collect only the information necessary to provide and operate the Service:
- Account information: Your name and email address when you register
- Payment information: Billing details processed through our payment providers. We do not store your full card number or payment credentials — these are handled directly by our payment processors (such as Stripe or PayPal)
- Usage data: Basic connection logs including IP address, device type, and timestamps, used for account management and abuse prevention
- Support communications: Messages you send us through our support portal
We do not collect unnecessary personal information, and we do not sell your data to third parties.
2. How We Use Your Information
The information we collect is used solely to:
- Create and manage your account
- Deliver your subscription credentials and service access
- Process payments and send billing-related emails
- Respond to support requests
- Detect and prevent fraud or abuse
- Send service-related notices (expiry reminders, policy updates)
We do not use your information for advertising, profiling, or any purpose beyond operating the Service.
3. Email Communications
By creating an account, you agree to receive transactional emails related to your subscription — including welcome emails, credential delivery, renewal reminders, and support responses. These are necessary to operate the Service and cannot be opted out of while your account is active.
We do not send marketing or promotional emails without your explicit consent.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share limited data only in the following circumstances:
- Payment processors: Your billing information is shared with our payment providers (e.g. Stripe, PayPal) solely to process transactions
- Legal compliance: We may disclose information if required to do so by law, court order, or government request
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
5. Data Retention
We retain your account information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.
6. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. This includes encrypted connections (HTTPS) across our website and billing portal.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Cookies
Our website uses minimal cookies necessary for the site to function — primarily session cookies to keep you logged in. We do not use tracking cookies, advertising cookies, or third-party analytics that collect personal data.
You can configure your browser to refuse cookies, but doing so may affect your ability to log in or use certain features of the billing portal.
8. Children's Privacy
The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Portability: Request your data in a structured, commonly used format
To exercise any of these rights, please contact us through our support portal.
10. Third-Party Links
Our website may contain links to third-party services or apps (such as recommended IPTV player apps). We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
12. Contact
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out through our support portal.