Privacy Policy

1. Information We Collect

When you create an account or make a purchase, we collect personal information you provide directly, including your name, email address, and payment details. Payment information is processed by third-party payment processors and is not stored on our servers. We also collect usage data automatically, such as your IP address, device type, and session timestamps, for service delivery and fraud prevention purposes. If you contact our support team, we retain those communications as well.

2. How We Use Information

We use the information we collect to operate and maintain your account, deliver streaming credentials, process payments, detect and prevent fraud, respond to support requests, and send transactional emails. We do not use your information to build advertising profiles or sell it for marketing purposes. All data use is limited to what is necessary to provide and improve the service.

3. Email Communications

TheStreamPlug sends transactional emails only. These include purchase receipts, credential delivery, subscription expiry reminders, and service notifications. We will not send marketing or promotional emails without your explicit consent. You can opt out of non-essential communications at any time by contacting support, though opting out of transactional emails may affect your ability to receive important account information.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only with our payment processors as necessary to complete transactions. We may disclose information when required by law, in response to valid legal process, or in connection with a business transfer such as a merger or acquisition, in which case any successor entity would be bound by this policy. No other sharing occurs.

5. Data Retention

We retain your personal data for as long as your account remains active or as needed to provide the service. If you request deletion of your account and data, we will process that request within 30 days. In some cases we may be legally required to retain certain records for longer periods, such as transaction records for tax or compliance purposes, and will inform you if that applies to your request.

6. Security

All data transmitted between your browser and our service is encrypted using HTTPS. We apply reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

7. Cookies

TheStreamPlug uses minimal, session-only cookies required for the service to function correctly — for example, to maintain your login state. We do not use tracking cookies, advertising cookies, or any third-party analytics cookies. No persistent behavioral data is collected through cookies, and cookies are cleared when you close your browser session.

8. Children's Privacy

TheStreamPlug is not directed at, nor intended for use by, individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a user is under 18 or that we have inadvertently collected data from a minor, we will promptly delete that information and terminate the associated account. If you believe we have collected data from a minor, please contact us immediately.

9. Your Rights

Depending on your location, you may have rights regarding your personal data including the right to access, correct, delete, or export the information we hold about you. This includes rights under frameworks such as the GDPR (for EU/EEA residents) and CCPA (for California residents). To exercise any of these rights, please submit a request through our support portal. We will respond within the timeframe required by applicable law.

10. Third-Party Links

Our website and service may contain links to external websites or services not operated by TheStreamPlug. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policy of any external service you visit, as their data handling practices may differ significantly from ours.

11. Changes to Policy

TheStreamPlug may update this Privacy Policy at any time. When we make changes, the "Last updated" date at the top of this page will be revised to reflect the current version. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out through our support portal at billing.thestreamplug.xyz/support.